FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices change depends on supply and other market factors. Our offer is open for 3 months; molding offer is open for 14 days.

Do you have a minimum order quantity?

Sure, our MOQ is 1 piece. Accept small or big batch.

Can you supply the relevant documentation?

Yes, we can provide documentations like Certificates of Analysis, Conformance, Insurance, Origin and other export documents if required.

What is the average lead time?

By Air Freight, the delivery time is about 3-5 days. By Sea Freight, the delivery time is 20-30 days after receiving the balance payment. If you have other shipment ways, please notice us, we would like to coordinate with the responsible party.

What kinds of payment methods do you accept?

T/T(Wire Transfer), Western Union or PayPal
50% deposit in advance, 50% balance against before shipping

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. We will provide you 100% after-services.

Do you guarantee safe and secure delivery of products?

Yes, we always use high-quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose. By Air Freight is normally the quickest but also the most expensive way. By Sea Freight is the best solution for big amounts. Exactly freight rates we can give you if we know the details of amount, weight and size. Please contact us for further information.

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